Privacy Policy

1. Information We Collect

We collect information to provide, maintain and improve the Service. When you submit personal information on our website or apps, we protect it both online and offline.

1.1 Personal Data

While using the Service, we may ask you to provide certain personally identifiable information (“Personal Data”), including but not limited to:

• Email address
• First and last name
• Profile photo (optional)
• Date of birth (optional)
• Gender (optional)
• Phone number
• Billing and shipping details (address, city, state/province, postal/ZIP code, country)

1.2 Device, Usage & Diagnostic Data

We automatically collect certain information when you access or use the Service, such as:

• IP address, browser type and version, device identifiers, operating system
• Pages visited, referring/exit pages, timestamps, and time spent
• Crash logs, performance diagnostics, and analytics

2. How We Use Your Information

• To provide, operate, and maintain the Service
• To process and fulfill orders, payments, returns, and customer support
• To notify you about changes, updates, and transactional alerts
• To allow participation in interactive features when you choose to do so
• To personalize content, recommendations, and communications
• To monitor usage, perform analytics, and improve the Service
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations and enforce our Terms

3. SMS & RCS (Rich Communication Services) Communications

3.1 What we may send

• Order confirmations, shipping updates, account/security alerts
• Product recommendations, launches, promotions, and surveys

3.2 Frequency & charges

Message frequency varies. Standard carrier rates may apply.

3.3 RCS availability

Delivery of RCS messages depends on your device and carrier support. Where RCS is not supported, you may receive SMS instead.

3.4 Data we process for messaging

We process your phone number, device capabilities (e.g., RCS availability), message content and engagement (delivery/read events where available), and opt-in/opt-out status to deliver and improve messaging.

3.5 How to opt out

You may opt out at any time by replying STOP to a message or by contacting us at contact@nutristar.in. For help, reply HELP. We will honor your preferences as required by applicable regulations.

4. Cookies & Similar Technologies

We use cookies, pixels, tags, beacons, and similar technologies to operate the Service and understand usage.

4.1 Types of cookies

• Session Cookies – to operate core features of the Service
• Preference Cookies – to remember your settings
• Security Cookies – to maintain account security
• Analytics/Performance Cookies – to improve performance and user experience

You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. Some features may not function properly without cookies.

5. International Transfers

Your information may be transferred to and processed in countries other than your own (including India), where data protection laws may differ. By using the Service, you consent to such transfers subject to this Policy and applicable safeguards.

6. Security

We use administrative, technical, and physical safeguards designed to protect your information. While we strive to use commercially acceptable means (including TLS/SSL encryption in transit), no method of transmission or storage is 100% secure.

Secure Ordering

Payment pages use secure connections (https). Sensitive payment information is transmitted using industry-standard encryption. Only you can initiate charges by placing an order from your password-protected account; we may access limited card tokens to issue credits where applicable, not your full card number.

7. Service Providers

We may employ third-party companies and individuals to facilitate the Service, provide the Service on our behalf, perform Service-related functions, or assist in analyzing usage. These providers are permitted to access Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

8. Links to Other Sites

The Service may contain links to third-party websites not operated by us. We are not responsible for the content or privacy practices of those sites. We recommend you review the privacy policies of each site you visit.

9. Children’s Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from children under 18. If you believe your child has provided us Personal Data without your consent, please contact us and we will take steps to delete such information.

10. Your Choices & Rights

• Access/Update: You may review and update certain account information in your account settings.
• Opt-out of marketing: You may unsubscribe from emails via the link in the email, and from SMS/RCS by replying STOP or emailing contact@nutristar.in.
• Cookies: You can manage cookies through your browser settings.
• Deletion/Objection: You may request deletion of your account or object to certain processing by contacting us (see below). We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new Policy here and update the “Effective date” above. Where required by law, we will notify you via email and/or a prominent notice prior to the change becoming effective.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: contact@nutristar.in
Website: www.nutristar.in